CHANGE PROCESS HELPS BURCAS REACH NEW HEIGHTS
Posted : Mon 3rd Apr 2006 @ 11:23The aerospace industry is one of the world's most demanding manufacturing environments, so when precision engineers Burcas made the decision to target the sector, the company knew it would have to meet exacting standards of production quality and demonstrate management excellence in order to establish itself in the marketplace.
Specifically Burcas had to become accredited to AS/EN 9100, the global aerospace quality standard that far exceeds the high standards set by ISO 9001:2000. Achieving AS/EN 9100 would be a major task, requiring the West Midlands' based company to completely review both its manufacturing processes and its management systems.
The programme would have to take in every part of the business and would need the support and of all employees, from the boardroom to the shop floor. To help it deliver such a wide-ranging project and achieve the vital accreditation, Burcas turned to TEC Transnational, a European leader in AS/EN 9100 training and implementation.
For six months TEC Transnational's change team worked hand-in-hand with Burcas, both in the manufacturing heart of the company and via group training sessions. To undertake such a wholesale review and extensive change programme within an established and successful company like Burcas was no mean feat.
Dr David Scrimshire, managing director of TEC Transnational, explains: "By targeting the aerospace sector Burcas had made an incredible strategic change to its business. If successful it would mean the company would be in line for contracts from organisations such as Rolls Royce and Airbus.
"But first the company needed AS/EN 9100 accreditation, a global accreditation for which companies must demonstrate impeccable standards. AS EN/9100 is far above ISO 9001:2000, it meant a substantial upgrade of the systems that Burcas had been operating, requiring a major investment on their part."
Because Burcas would be machining precision components for use in aircraft, the quality of the work had to be second-to-none in order to produce mission critical parts to minute tolerances. As Dr Scrimshire says: "There are no service stations at 20,000 feet."
Yet the demands of AS/EN 9100 go beyond the quality of the end product. Aerospace customers need to be able to depend on their suppliers, so accredited companies have to adopt best practice at every step of the production process, from the issuing of customer quotes and strict adherence to lead times, through manufacturing with full traceability to the shipping of parts.
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